5-Year Limited Warranty
For 20 years CustomToolbelt has always stood behind the toolbelt and products we manufacture. We have a long, long history of “over the top” customer service. As we have grown and branch out into many different industries we need to define our warranty .
This 5 year warranty extends to the ORIGINAL OWNER of the warrantied products manufactured by CustomToolBelt.com
CustomToolBelt.com (also known and referred to in this document as CTB) warrants that its warrantied merchandise will be free from defects in materials and workmanship for a period of five (5) years after the date of original retail purchase. Items sold not manufactured by CTB are not covered under this warranty.
CTB only sells quality equipment from reputable manufacturers and ask that you contact the manufacturer directly should you believe you received a defective product not manufactured by CTB.
Please contact us via email should you need direction with a CTB purchased product not directly manufactured by CTB and we provide the best possible contact information for your concerns.
CTB’s obligation for the warranty is limited, at its option, to repairing or replacing defective merchandise or offering a credit/discount towards a new purchase.
How-to File A Warranty Claim?
Registered users can simply sign in to request an authorization.
- Click My Account to sign in
- Click Order History
- Click Request Return
You will receive a return authorization email which should be printed and affixed to the outside of the box.
Non-Registered users can send us an email via our Contact Us page to request an authorization.
- Click Contact Us
- Provide the Order Number and indicate the items you want to return
- Click Send
Covered Under Warranty: If the pouch is covered under warranty, your pouch will be repaired or replaced and CTB will cover any additional shipping charges. We also could offer a discount of the latest and greatest toolbelt or pouch design giving you a less expensive way to upgrade your pouch or your entire system instead of replacing just the part under warranty.
Not Covered Under Warranty: If the pouch or belt is not covered under warranty, you will be provided with an estimate that will include repair/replacement and any applicable shipping costs. We also could offer a discount of the latest and greatest toolbelt design giving you a less expensive way to upgrade your entire system instead of replacing a part under warranty.
What Is Covered - If you use the belt/pouch or other CTB manufactured item in the industry it was designed for and it wears out we will at our choice repair, replace or offer credit towards a different CTB product during the 5 year warranty period.
What Isn’t Covered - Products that are damaged due intention abuse or neglect are not covered under this warranty. Some examples of damages that are typically not covered under warranty are, but not limited to, as follows:
- Damage caused to your toolbelt / pouch or other CTB manufactured items from use other than the original intended purpose.
- Repeated storing of sharp tools in fabric pouches without protection.
This warranty constitutes the entire agreement between the parties and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between them, whether written or oral, relating to this warranty and settlement of claims submitted.
CTB and you acknowledge that in entering into this agreement it does not rely on and shall have no remedy in respect of warranty time of service or liability that is not set out in this agreement whether made innocently or negligently.No party shall have any claim for innocent or negligent misrepresentation based upon any statement in this agreement.Last Update: July 1, 2019